D5AW05K1 - 607 CAR PHONE RDS RT2

SIM CARD DIFFICULTIES (CAR-PHONE RT2)

Telephone RT2 does not work in spite of the insertion of an old generation sim card or of a BOUYGUES TELECOM sim card, when the telephone is used .

1 - INCOMPATIBILITY OF THE SIM CARD

In the case of customers who have an old generation card :

• please contact their operator to obtain a new generation sim card
• please provide them with a subscription kit SFR while waiting for a replacement card (subscription kit part number 9707.SK)

For customers in possession of a BOUYGUES TELECOM card :

• please provide them with a subscription kit SFR (subscription kit part number 9707.SK)

WARNING : (reimbursement by warranty claim) ; this kit contains a sim card and a subscription contract. it offers 2 months subscription free of charge (100 minutes/month), then the customer can choose between continuation of his subscription (paid) or cancellation at no expense .

2 - LINE OPENING PROCEDURE (WHEN PREPARING THE VEHICLE)

2 - 1 - OPERATION

The sim card and the documents completed at the time of the sale are required .

From a land line call the number 03-20-60-86-38 dedicated to line SFR opening and follow the instructions .

To do this, an rib (bank identity statement) or an rip (postal identity statement), a cancelled cheque, a copy of a form of identification and a kbis extract (company identity) for companies are required .

Complete the two contracts and have them signed by the customer (special conditions and general conditions) .

On the contract, note the contract numbers, pin and gsm numbers .

After one hour, verify the activation of the line from the keypad and from the customer contact centre (ccc) button PEUGEOT .

If there is a problem, contact the team SFR on no. 03-20-60-86-38 .

For the test concerning the badged button PEUGEOT :

• tell the ccc (customer contact centre) operator that the call relates to a verification test, and provide the name of the customer, the vehicle telephone number and the vin

2 - 2 - OPERATION (ON DELIVERY TO THE CUSTOMER)

Explain and demonstrate the operation of the RT2 .

Insert the sim card in the telephone and carry out a test .

Make a call to the ccc (customer contact centre) .

If the information (name, telephone no. and vin) was sent when the line was activated, the ccc (customer contact centre) will be able to recognise the customer directly and greet him personally .

State that the call relates to a delivery to a customer .